Terms & Conditions 

These Terms of Service (“TOS”) of Sale govern the sale of apparel and lifestyle products by Evogue Clothing LLP (“Evoguestore”) to you through its site www.evoguestore.com. Your use of the Site to purchase merchandise indicates your agreement to follow and to be bound by these Terms and Conditions of Sale. If you do not agree to these terms, please do not use this Site. We may modify the TOS from time to time, and your continued use of this Site following such change shall signify your agreement to be bound by the modified TOS. Please note that use of this Site binds you to agree that you will be solely and personally responsible for all the transactions carried out on this Site.

                                                                                Privacy

Our Privacy Policy incorporated by reference in these Terms of Service sets out how we will use personal information you provide to us. By using this Website, you agree to be bound by the Privacy Policy, and warrant that all data provided by you is accurate and up to date.

                                       Exactness of the Product

We take all reasonable care to ensure that all details, descriptions, and prices of items are as accurate as possible.

The product images of the items on the website are for illustrative purposes only. While, we have made every effort to display the colors accurately, due to constraints of digital reproduction, light settings, and personalized monitor settings, exact color and texture representations are not guaranteed on the website. We cannot guarantee that your computer's display of the colors accurately reflects the color of the items. Your items may vary slightly from those images.

The size and measurement details provided for products are approximate. However, we do make every effort to ensure they are accurate as possible.

                                 Third-Party Websites and Content

Our website provides links for sharing our content on Facebook, Twitter, Instagram, and other such third party website. These are only for sharing and/or listing purpose and we take no responsibility for the third-party websites and/or their contents listed on our website (www.evogurestore.com ) and disclaim all our liabilities arising out of any or all third party websites. 

We disclaim all liabilities and take no responsibility for the content that may be posted on such third party websites by the users of such websites in their personal capacity on any of the above-mentioned links for sharing and/or listing purposes as well as any content and/or comments that may be posted by such user in their personal capacity on any official webpage of Evoguestore on any social networking platform.

                                                  Pricing

Prices mentioned are all in Indian Rupees (INR) and are inclusive of Local Taxes and Transaction Fees. 

For Domestic orders within India, for orders of a total value of Rs 500 and above, shipping is free. For orders of a total value below Rs 500, shipping charges will be Rs.100.
 

For Cash on Delivery orders, there is a convenience fee per shipment of Rs. 150.
 

We fulfill all our orders from India. Such orders placed from outside India may attract additional custom, import duties and taxes, levied by your Country, wherever applicable.
 

We ensure that all details of prices appearing on the website are accurate, however errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. 

Additionally, prices for items may change from time to time without notice. However, these changes will not affect orders that have already been dispatched. Please note that the prices listed on the website are only applicable for items purchased on the website and not through any other source.

 

                                               Delivery

  • You will be given various options for the delivery of items during the order process. The options available to you will vary depending on where you are ordering from. An estimated delivery time is displayed on the order summary page.
     

  • The auto-generated e-mail confirming your Order will be sent within 24 hours, which will be followed by a second e-mail giving you the status of your Order, Dispatch and may contain information to track the shipment.

  • Sometimes, the delivery may take longer due to unforeseen circumstances. In such cases, we will proactively reach out to you by e-mail and SMS.

    However, we will not be able to compensate for any mental agony caused due to delay in delivery.

  • Delivery will be attempted maximum of three times to the recipient's address. Re-delivery/Redirection to other address will not be considered. In case party fails to take delivery of product after tendering the shipment for delivery, the party will have to bear additional charges, if any, as applicable and decided by the courier/shipper, for re-delivery.

 

                                                               Cancellations

 

We may not accept an Order in case (i) we are unable to obtain authorization for payment or (ii) Items are out of stock / withdrawn.

In case of Cash on Delivery order, we seek confirmation of the order via Phone call and whatsapp message. In case we are unable to receive confirmation, we reserve the right to cancel the order without further intimation/notification to you.

In case, owing to production or quality reasons, we are unable to deliver the items ordered, we will inform the same to you by email and refund the payment to your credit card/ bank account.

We shall not be able to cancel the Order once it is processed.

 

If you are unable to cancel your order online, get in touch with us within 24 hours of placing the order

Returns & Refund

 

If you change your mind about any items purchased you can return them to us. For more information on Returns and Refund, please refer to our Return Policy.
 

Evoguestore will not entertain claims for damage, shortages etc., under any circumstances, after delivery has been accepted by the Party. Only Manufacturing defects will be entertained.
 

Evoguestore shall not be liable for any loss or damage to the shipment if it is caused due to act of God, shipper fault, Force Majeure occurrence of any cause beyond the control of Evoguestore including strikes, riots, political and other disturbances, fire, accident of the vehicle carrying the goods, explosions, extremist act, bandh, floods etc.
 

In case of return (without exchange), items have to be shipped back by the customer at their cost.
 

Refunds will be provided only if we are unable to provide a replacement/exchange of the product in case the product is damaged or defective.
 

Damages due to neglect, improper usage or application will not be covered under our Returns/Exchange Policy. This will be ascertained at our sole discretion.


 

                                              Exchange Policy

 

We have an Exchange Policy only for our clothing items for Size.

All exchange requests must be made within 7 days from the date of receipt of goods by the customer.

Please email us at official@evoguestore.com informing us of your intention to exchange before sending anything back.

If you are unhappy with the Size of the apparel ordered, you can exchange it for another Size provided the required size is in stock with us and the exchangeable item/s are in their original condition, in their original packaging complete with all tags, instructions and are in a resalable condition.

For items being exchanged, we will arrange for a ‘Return Pick up and Exchange’ for Pincodes where this service is available. For Pincodes not serviced by this facility, the customer will have to courier the items back to us. Once we receive the item to be exchanged, we will courier the requested exchange product/s to the Customer.   If you self ship the items, we will reimburse the courier cost upto Rs 100/- only. 

Defective merchandise will be replaced/exchanged with new merchandise of the same size/style as the defective merchandise based on stock availability.

The item/s to be returned should be unworn, unwashed, and undamaged. Discounted and Sale items cannot be returned. 

For items on Sale, discounted Items, and items on Special Offers, we do not accept any exchanges or returns.

 

                                                    Intellectual Property Rights

 

All and any intellectual property rights in connection with the products shall be owned absolutely by the LLP

                                        Law and Jurisdiction

  • These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Mumbai.


 

                                             Indemnification

You agree to indemnify, defend and hold harmless the LLP, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages or costs arising from your use of this website, your breach of these Terms of Service, or infringement of any intellectual property right.

 

                                                           Violation & Termination

 

  • You agree that the LLP may, in its sole discretion and without prior notice, terminate your access to the website and block your future access if we determine that you have violated these Terms of Service or any other policies. If you or the LLP terminates your use of any service, you shall still be liable to pay for any service that you have already ordered till the time of such termination.

    If you have any questions, comments or requests regarding our Terms of Service or the website please contact us at official@evoguestore.com