If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at email@example.com mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:
Any product that exhibits physical damage to the box or to the product;
Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery;
Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number;
Any product from which the UPC (Universal Product Code) has been removed from its original packaging.
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
We are not accepting Returns/order cancellations on both prepaid/cod orders until & unless there is manufacturing defect or wrong product arrival.
We do not replace if we delivered the size you asked for but the size did not fit you for whatsoever reason.We stick to our size chart.
We do not exchange if you don't like the product for whatsoever reasons or have your own self critic on it.
It is our duty to exchange in case of manufacturing defect or wrong size arrival only.
We exchange the product of same style category & product value.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.We do not refund until the product is shipped back to us.
Late or missing refunds :
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
How do I cancel an order on evoguestore.com?
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order.
Check the order confirmation email or dispatch confirmation email received in your inbox. It consists a cancellation link via which order can be cancelled.
For outright cancellations by you:
- If you cancel your order before your product has shipped, we will refund the entire amount only in case of prepaid orders.
If the cancellation is after your product has shipped:
- If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.